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Massachusetts Care Managers / Dispute Resolution
Care management, guardianship, conservatorship or dispute resolution

 

Acton, MA Massachusetts geriatric care manager -- Mary Anne Wonn BSN RN , Middlesex County      Click to request assistance
Amesbury, MA Massachusetts long term care eldercare advice -- Tracy C. Jeffers BS LSW, Essex County      Click to request assistance
Andover, MA Massachusetts family caregivers support advice -- Sharyn Russell MSW LICSW CASWCM, Essex County      Click to request assistance
Arlington, MA Massachusetts family disputes disagreements -- Marian Weisenfeld MSW LICSW, Middlesex County      Click to request assistance
Attleboro, MA Massachusetts Guardianship, Conservatorship and fiduciary -- Sara Chaloux MSW LCSW CASWCM, Bristol County      Click to request assistance
Beverly, MA Massachusetts hospital beds, bars, bathroom aids -- Jane Metrano BS RNC, Essex County      Click to request assistance
Beverly Farms, MA Massachusetts Wheelchairs, scooters, walkers,lifts -- Eileen Berman MS OTRL , Essex County      Click to request assistance
Boston, MA Massachusetts geriatric care manager -- Audrey Zabin MED LSW CMC, Suffolk County      Click to request assistance
Boston, MA Massachusetts long term care eldercare advice -- Helen Kahn Kass MED, Suffolk County      Click to request assistance
Boston, MA Massachusetts family caregivers support advice -- Janet Sobel-Medow BSN RN, Suffolk County      Click to request assistance
Boston, MA Massachusetts family disputes disagreements -- Janice Masi MS OTRL, Suffolk County      Click to request assistance
Boston, MA Massachusetts Guardianship, Conservatorship and fiduciary -- Joanne Wooldridge BSN RN, Suffolk County      Click to request assistance
Boston, MA Massachusetts hospital beds, bars, bathroom aids -- Karen Gould BA MPA MSW, Suffolk County      Click to request assistance
Boston, MA Massachusetts Guardianship, Conservatorship and fiduciary -- Susan Turner LICSW CMC, Suffolk County      Click to request assistance
Brookline, MA Massachusetts hospital beds, bars, bathroom aids -- Susan Lewin BA MSW LICSW CMC , Norfolk County      Click to request assistance
Brookline, MA Massachusetts Wheelchairs, scooters, walkers,lifts -- Suzanne Modigliani LICSW CMC, Norfolk County      Click to request assistance
Cambridge, MA Massachusetts geriatric care manager -- Denise Thibeault BSN MHA RN CCM, Middlesex County      Click to request assistance
Cambridge, MA Massachusetts long term care eldercare advice -- Nancy Peters MED RPT, Middlesex County      Click to request assistance
Carlisle, MA Massachusetts family caregivers support advice -- Grace Tilton BSN MSW LICSW RN, Middlesex County      Click to request assistance
Carlisle, MA Massachusetts family disputes disagreements -- Marjory Stickler BA MSW LICSW CASWCM, Middlesex County      Click to request assistance
Chelmsford, MA Massachusetts Guardianship, Conservatorship and fiduciary -- Joanne Fontaine BSN RN, Middlesex County      Click to request assistance
Chelmsford, MA Massachusetts hospital beds, bars, bathroom aids -- Michele Hughes BS RPT, Middlesex County      Click to request assistance
Chestnut Hill, MA Massachusetts Wheelchairs, scooters, walkers,lifts -- Carol Westheimer MED LCSW LMHC, Middlesex County      Click to request assistance
Chestnut Hill, MA Massachusetts geriatric care manager -- Julie Plaut Mahoney PHD, Middlesex County      Click to request assistance
Chestnut Hill, MA Massachusetts long term care eldercare advice -- Karen Pollack BA, Middlesex County      Click to request assistance
Chestnut Hill, MA Massachusetts family caregivers support advice -- Renee Parris Brown MS RN, Middlesex County      Click to request assistance
Concord, MA Massachusetts family disputes disagreements -- Beverly Barney DCSW LICSW CASWCM, Middlesex County      Click to request assistance
Concord, MA Massachusetts Guardianship, Conservatorship and fiduciary -- Meredith Beit Patterson MSW LICSW CMC, Middlesex County      Click to request assistance
Dedham, MA Massachusetts hospital beds, bars, bathroom aids -- Robert O'Toole LICSW BCD, Norfolk County      Click to request assistance
Deerfield, MA Massachusetts Wheelchairs, scooters, walkers,lifts -- James Ferry MSW LICSW , Franklin County      Click to request assistance
Essex, MA Massachusetts geriatric care manager -- Cheryl Ferris MSW LICSW, Essex County      Click to request assistance
Fall River, MA Massachusetts long term care eldercare advice -- Claire Sullivan BS RN CCM, Bristol County      Click to request assistance
Framingham, MA Massachusetts family caregivers support advice -- Debbie Gitner LCSW, Middlesex County      Click to request assistance
Framingham, MA Massachusetts family disputes disagreements -- Esther Rothkopf MS, Middlesex County      Click to request assistance
Framingham, MA Massachusetts Guardianship, Conservatorship and fiduciary -- Martha Bass LICSW, Middlesex County      Click to request assistance
Framingham, MA Massachusetts hospital beds, bars, bathroom aids -- Sally Kaitz MSW LCSW CASWCM, Middlesex County      Click to request assistance
Framingham, MA Massachusetts Wheelchairs, scooters, walkers,lifts -- Sharon Whittemore MSSW LICSW ACSW, Middlesex County      Click to request assistance
Gloucester, MA Massachusetts geriatric care manager -- Miriam Pett MS OTRL CMC, Essex County      Click to request assistance
Harvard, MA Massachusetts long term care eldercare advice -- Anne Marie Rowse BS MBA, Worchester County      Click to request assistance
Harvard, MA Massachusetts family caregivers support advice -- Mary Jo Boynton MSSW LICSW, Worchester County      Click to request assistance
Harvard, MA Massachusetts family disputes disagreements -- Patricia Lane MSW LICSW, Worchester County      Click to request assistance
Harvard, MA Massachusetts Guardianship, Conservatorship and fiduciary -- Regina Towne Bragdon MHA, Worchester County      Click to request assistance
Harwich, MA Massachusetts hospital beds, bars, bathroom aids -- Robyn Sloniecki BSN MBA NHA RN, Barnstable County      Click to request assistance
Holliston, MA Massachusetts Wheelchairs, scooters, walkers,lifts -- Jennifer Pilcher Warren MS, Middlesex County      Click to request assistance
Holliston, MA Massachusetts geriatric care manager -- Joyce Raum BS OTRL, Middlesex County      Click to request assistance
Holyoke, MA Massachusetts long term care eldercare advice -- Fran O'Connell MS RN CS FNP, Hampden County      Click to request assistance
Holyoke, MA Massachusetts family caregivers support advice -- Joanne Craven Dunn RN BC CMC , Hampden County      Click to request assistance
Hopkinton, MA Massachusetts family disputes disagreements -- Mary Hughes Lukason LCSW NHA, Middlesex County      Click to request assistance
Hyannis, MA Massachusetts Guardianship, Conservatorship and fiduciary -- Judith Anthony MS LCSW RN CMC, Barnstable County      Click to request assistance
Leeds, MA Massachusetts hospital beds, bars, bathroom aids -- Sheryl Fappiano BSW CMC, Hampshire County      Click to request assistance
Lenox, MA Massachusetts Wheelchairs, scooters, walkers,lifts -- Joseph Jackson LICSW CCM, Berkshire County      Click to request assistance
Lexington, MA Massachusetts geriatric care manager -- Gail Leichtman BA EDM LSW, Middlesex County      Click to request assistance
Lexington, MA Massachusetts long term care eldercare advice -- Sandra Simon MA LMHC LSW , Middlesex County      Click to request assistance
Longmeadow, MA Massachusetts family caregivers support advice -- Meghan L. Reynolds BSW LSW, Hampden County      Click to request assistance
Lowell, MA Massachusetts family disputes disagreements -- Frank Baskin BS MSW LICSW, Middlesex County      Click to request assistance
Lunenburg, MA Massachusetts Guardianship, Conservatorship and fiduciary -- Winifred Elaine Murphy MS GAGS GCS, Worchester County      Click to request assistance
Marlborough, MA Massachusetts hospital beds, bars, bathroom aids -- Debbie Gitner LCSW, Middlesex County      Click to request assistance
Marlborough, MA Massachusetts Wheelchairs, scooters, walkers,lifts -- Linda Sullivan ASN RN , Middlesex County      Click to request assistance
Marshfield, MA Massachusetts geriatric care manager -- Kate Granigan MSW LICSW, Plymouth County      Click to request assistance
Medfield, MA Massachusetts long term care eldercare advice -- Carol Westheimer MED LCSW LMHC, Norfolk County      Click to request assistance
Medfield, MA Massachusetts family caregivers support advice -- Renee Parris Brown MS RN, Norfolk County      Click to request assistance
Middleton, MA Massachusetts family disputes disagreements -- Daniel Northrup BA MHA, Essex County      Click to request assistance
Millis, MA Massachusetts Guardianship, Conservatorship and fiduciary -- Christine Henderson AND RN CLNC , Norfolk County      Click to request assistance
Needham, MA Massachusetts hospital beds, bars, bathroom aids -- Brooke Cabot MSW, Norfolk County      Click to request assistance
Needham, MA Massachusetts Wheelchairs, scooters, walkers,lifts -- Cheryl Colbert BS MSN RN, Norfolk County      Click to request assistance
Needham, MA Massachusetts geriatric care manager -- Denise M. Rocha RN, Norfolk County      Click to request assistance
Needham, MA Massachusetts long term care eldercare advice -- Maureen Goheen BSN RN, Norfolk County      Click to request assistance
Needham, MA Massachusetts family caregivers support advice -- Nancy Carlson RN, Norfolk County      Click to request assistance
Needham, MA Massachusetts family disputes disagreements -- Sandra Baldinger MS PHARMD , Norfolk County      Click to request assistance
Needham, MA Massachusetts Guardianship, Conservatorship and fiduciary -- Sheila Pransky MSW LICSW ACSW BCD, Norfolk County      Click to request assistance
New Bedford, MA Massachusetts hospital beds, bars, bathroom aids -- Christine Dyer Rider MSW LICSW, Bristol County      Click to request assistance
New Bedford, MA Massachusetts Wheelchairs, scooters, walkers,lifts -- Ruth Glicksman BSN RN CCM, Bristol County      Click to request assistance
Newburyport, MA Massachusetts geriatric care manager -- Cherylann Kelly MSN RN, Essex County      Click to request assistance
Newburyport, MA Massachusetts long term care eldercare advice -- Darcy P. Holland MS LATC, Essex County      Click to request assistance
Newton, MA Massachusetts family caregivers support advice -- Anna Pollard MSW LICSW, Middlesex County      Click to request assistance
Newton, MA Massachusetts family disputes disagreements -- Elaine Karnow MSW LICSW CASWCM, Middlesex County      Click to request assistance
Newton, MA Massachusetts Guardianship, Conservatorship and fiduciary -- Emily Saltz MSW LICSW, Middlesex County      Click to request assistance
Newton, MA Massachusetts hospital beds, bars, bathroom aids -- Jean Dahlben MSN LICSW RN, Middlesex County      Click to request assistance
Newton, MA Massachusetts Wheelchairs, scooters, walkers,lifts -- Joan Katz MSW LICSW, Middlesex County      Click to request assistance
Newton, MA Massachusetts geriatric care manager -- John Montgomery MS LCSW, Middlesex County      Click to request assistance
Newton, MA Massachusetts long term care eldercare advice -- Karen Bernat MSW LICSW , Middlesex County      Click to request assistance
Newton, MA Massachusetts family caregivers support advice -- Linda Weiner MSW LCSW CMC, Middlesex County      Click to request assistance
NEWTON, MA Massachusetts family disputes disagreements -- Muriel Ellman LCSW, Middlesex County      Click to request assistance
Newton, MA Massachusetts Guardianship, Conservatorship and fiduciary -- Patricia Morris JD MED CFP, Middlesex County      Click to request assistance
Newton, MA Massachusetts hospital beds, bars, bathroom aids -- Renee Brezniak Glazier BS MBA, Middlesex County      Click to request assistance
Newton, MA Massachusetts Wheelchairs, scooters, walkers,lifts -- Susan Shapiro MSW LICSW, Middlesex County      Click to request assistance
Newton Center, MA Massachusetts geriatric care manager -- Lisa Tasonis RN, Middlesex County      Click to request assistance
Newton Center, MA Massachusetts long term care eldercare advice -- Michael Novack LICSW, Middlesex County      Click to request assistance
Newton Centre, MA Massachusetts family caregivers support advice -- Ann Peck LCSW, Middlesex County      Click to request assistance
Newton Highlands, MA Massachusetts family disputes disagreements -- Alixandra Kolbe AB MS, Middlesex County      Click to request assistance
North Andover, MA Massachusetts Guardianship, Conservatorship and fiduciary -- Margaret Shaheen MA NHA CMC, Essex County      Click to request assistance
Norton, MA Massachusetts hospital beds, bars, bathroom aids -- Marleen Spengler BS MBA RNC CMC, Bristol County      Click to request assistance
Norwell, MA Massachusetts Wheelchairs, scooters, walkers,lifts -- Joan F. Wright BA, Plymouth County      Click to request assistance
Nutting Lake, MA Massachusetts geriatric care manager -- Caryl Diengott MSW LICSW CASWCM CSWHC, Middlesex      Click to request assistance
Peabody, MA Massachusetts long term care eldercare advice -- Judith Citron BS MED , Essex County      Click to request assistance
Quincy, MA Massachusetts family caregivers support advice -- Barbara Maxey BSN RN, Norfolk County      Click to request assistance
Reading, MA Massachusetts family disputes disagreements -- Dorrett N. Menon MSW LCSW, Middlesex County      Click to request assistance
Sandwich, MA Massachusetts Guardianship, Conservatorship and fiduciary -- Patrick Devine MA LCSW LMHC CCM , Barnstable County      Click to request assistance
Springfield, MA Massachusetts hospital beds, bars, bathroom aids -- Kathleen Bowen BS MED, Hampden County      Click to request assistance
Stoneham, MA Massachusetts Wheelchairs, scooters, walkers,lifts -- Renee Parris Brown MS RN , Middlesex County      Click to request assistance
Stoughton, MA Massachusetts geriatric care manager -- Helaine Roos LCSW, Norfolk County      Click to request assistance
Swampscott, MA Massachusetts long term care eldercare advice -- Leslie C. Hazlett MSW CASWCM, Essex County      Click to request assistance
Tewksbury, MA Massachusetts family caregivers support advice -- Judith Blackburn MHS LSW, Middlesex County      Click to request assistance
Walpole, MA Massachusetts family disputes disagreements -- Julie Carmichael LSW LCSW, Norfolk County      Click to request assistance
Waltham, MA Massachusetts Guardianship, Conservatorship and fiduciary -- Karen Wasserman MSW LICSW, Middlesex County      Click to request assistance
Waltham, MA Massachusetts hospital beds, bars, bathroom aids -- Ruth G. Natanson MSW LICSW, Middlesex County      Click to request assistance
Watertown, MA Massachusetts Wheelchairs, scooters, walkers,lifts -- Mary Masterpole MSW LICSW ACSW CASWCM, Middlesex      Click to request assistance
Wellesley, MA Massachusetts geriatric care manager -- Betsy Parker Cunningham AS RN, Norfolk County      Click to request assistance
Wellesley, MA Massachusetts long term care eldercare advice -- Frances Kerchner MSW LICSW, Norfolk County      Click to request assistance
Westborough, MA Massachusetts family caregivers support advice -- Mary Boyle-Fox MSN RN CMC, Worchester County      Click to request assistance
Weston, MA Massachusetts family disputes disagreements -- Candace Steingisser MS LICSW, Middlesex County      Click to request assistance
Westwood, MA Massachusetts Guardianship, Conservatorship and fiduciary -- Nancy Guthrie BSN RN CMC, Norfolk County      Click to request assistance
Williamstown, MA Massachusetts hospital beds, bars, bathroom aids -- Jill Lebar MA LMHC CMC, Berkshire County      Click to request assistance
Worcester, MA Massachusetts Wheelchairs, scooters, walkers,lifts -- Christine MacWade MSW LICSW BCD, Worchester County      Click to request assistance
Worcester, MA Massachusetts geriatric care manager -- Deborah Liss Fins MSSW LICSW ACSW CMC, Worchester County      Click to request assistance
Worcester, MA Massachusetts long term care eldercare advice -- Elaine Kapperman MSW LICSW, Worchester County      Click to request assistance
Worcester, MA Massachusetts family caregivers support advice -- Jeanne Tolomeo BS CMC, Worchester County      Click to request assistance
Worcester, MA Massachusetts family disputes disagreements -- Nancy Laura Johnson LSW CMC, Worchester County      Click to request assistance

 

Contact Massachusetts Care Managers / Dispute Resolution

For the convenience of the public, care providers are listed on this page to show services available in a particular area. We cannot verify the business practice or the background of providers listed on this page. As a result, we do not provide contact information. Members of the Massachusetts Care Planning Council, listed on this site, have agreed to abide by a code of ethics. If you wish to contact a member of the Massachusetts Care Planning Council regarding any of the eldercare services listed on this page, please fill out the form below and a council member will contact you. Please be aware that your information may be shared with other members of the Care Planning Council who might be able to help you as well. Read Our Disclaimer.

 

About Care Managers and Care Management Advice

Services from care managers should be something that every family takes advantage of, but in reality very few families use them. Qualified managers could go a long ways towards helping the family find better and more efficient ways of providing care for a loved one.

The concept is simple. The family hires a professional adviser to act as a guide through the maze of long term care services and providers. The care manager has been there many times. The family is experiencing it usually for the first time.

Hiring a care manager should be no different than hiring an attorney to help with legal problems or a CPA to help with tax problems. Most people don't attempt to solve legal problems on their own. And the use of professional tax advice can be an invaluable investment. The same is true of using an experienced manager.

Unfortunately there are too few care managers and the public is so poorly informed about the services of a care manager, that valuable resources that could be provided go lacking..

 
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About Care Managers and Care Management Advice
(Family Eldercare Decisions & Caregiving Advice)

Services from care managers should be something that every family takes advantage of, but in reality very few families use them. Qualified managers could go a long ways towards helping the family find better and more efficient ways of providing care for a loved one.

The concept is simple. The family hires a professional adviser to act as a guide through the maze of long term care services and providers. The care manager has been there many times. The family is experiencing it usually for the first time.

Hiring a care manager should be no different than hiring an attorney to help with legal problems or a CPA to help with tax problems. Most people don't attempt to solve legal problems on their own. And the use of professional tax advice can be an invaluable investment. The same is true of using an experienced manager.

Unfortunately there are too few care managers and the public is so poorly informed about the services of a care manager, that valuable resources that could be provided go lacking.

The irony of not using a care manager is that most families -- when given the opportunity to use these services -- think they can do it themselves and will not pay the money. Yet the services of a care manager most likely will save them considerably more money than do-it-yourself. The cost of the care manager might be only a fraction of the savings the manager could produce. Care management services can also greatly reduce family and caregiver stress and help eliminate family disputes and disagreements.

Even the Yellow Pages do not cooperate in helping the public find care managers. To find a care manager one must look in the Yellow Pages under "Senior Services". Who is going to know to look under that subject?

  1. Below is a partial list of what a care manager might do:
  2. Assess the level and type of care needed and develop a care plan
  3. Take steps to start the care plan and keep it functioning
  4. Make sure care is received in a safe and disability friendly environment
  5. Resolve family conflicts and other family issues relating to long term care
  6. Become an advocate for the care recipient and the family caregiver
  7. Manage care for a loved one for out-of-town families
  8. Conduct ongoing assessments to monitor and implement changes in care
  9. Oversee and direct care provided at home
  10. Coordinate the efforts of key support systems
  11. Provide personal counseling
  12. Help with Medicaid qualification and application
  13. Arrange for services of legal and financial advisors
  14. Manage a conservatorship for a care recipient
  15. Provide assistance with placement in assisted living facilities or nursing homes
  16. Monitor the care of a family member in a nursing home or in assisted living
  17. Assist with the monitoring of medications
  18. Find appropriate solutions to avoid a crisis
  19. Coordinate medical appointments and medical information
  20. Provide transportation to medical appointments
  21. Assist families in positive decision making
  22. Develop long range plans for older loved ones not now needing care

Let's look at two hypothetical examples to see how a care manager could be used.

Here is the first example:

Mary is taking care of her aging husband at home. He has diabetes and is overweight. Because of the diabetes her husband has severe neuropathy in his legs and feet and it is difficult for him to walk. He also has diabetic retinopathy and cannot see very well. She has to be careful that he does not injure his feet since the last time that happened he was in the hospital for four weeks with a severe infection. She is having difficulty helping him out of bed and with dressing and using the bathroom. She relies heavily on her son who lives nearby to help her manage her husband's care.

On the advice of a friend Mary is told about a care manager, Susan Brown, who helped the friend's family cope with the care of a loved one. The cost of an initial assessment and care plan from the care manager is $300.00. Mary thinks she has the situation under control and $300.00 for someone from the outside to come in and tell her how to deal with her situation seems ridiculous.

One day Mary is trying to lift her husband and injures her back severely. She is bedridden and cannot care for her husband. Her son, who works fulltime, now has two parents to care for. On the advice of the same friend he decides to bring in Susan Brown and pay her fee himself.

Susan does a thorough assessment of the family's needs. She arranges for Mary's doctor to order Medicare home care during Mary's recovery. Therapists come in and help Mary with exercises and advice on lifting. Susan advertises for and finds a private individual who is willing to live in the home for a period of time to help Mary with her recovery and watch over her husband. Susan makes sure the new caregiver is reliable and honest and that taxes are paid for the employment. Susan enlists the support of the local area agency on aging and makes sure all services available are provided for the family. Susan also calls a meeting with Mary's family and explains to them the care needs and how they need to commit to help with those needs. Susan makes arrangements to purchase medical equipment for lifting, moving and easier use of the bathroom facilities. Medicare will pay much of this cost.

Susan suggests using a geriatric care Physician she works closely with to help Mary in the care of her husband. The geriatrician meets with Mary and her husband and spends a great deal of time explaining the proper treatment and care of elderly with diabetes. He rearranges medications and puts Mary's husband on a new insulin regimen to better control his blood sugar. He starts a strict diet and insists on weight loss and exercise. The previous doctor seemed more interested in treating symptoms than in changing lifestyles. In contrast to this attitude, the geriatric Physician feels that Mary's husband has a chance of improving his health with proper treatment.

Susan also works closely with an elder law attorney and a financial planner who specializes in the elderly. The attorney prepares documents for the family including powers of attorney, a living will and advice on preserving Mary's remaining assets. The financial planner recommends a reverse mortgage specialist to help Mary and her husband tap unused assets in their home's equity. In addition, an income vehicle is put into place to convert assets into income in order to provide for Mary for her life when her husband is gone. And finally, with the help of the financial planner, an application for veterans benefits is made for Mary's husband who is a veteran. Depending on the monthly cost of care this additional income could provide up to $1,800 more a month in household income.

With the help of the care manager, Mary's life and future have been significantly improved. Her husband as well, if he adheres to the care plan, may end up having a better quality of life for his remaining years.

Here is another example of the value of the care manager.

Michelle is a single divorced mother with two teenage children. Her mother, Martha, has a stroke which apparently causes some memory loss as well as some disability in being able to fend for herself. Michelle decides to move in with her mother and take care of her. In return, Michelle who is temporarily out of work, has a place to live and share her mother's retirement income.

Martha is anything but easy to take care of. She has mood swings and often forgets what she is doing. She seems to display a lot of anger and takes it out on Michelle, calling her all kinds of horrible names. She is never happy and is constantly calling for attention. In trying to take care of her own children as well as her mother, Michelle is quickly being drained of her physical and emotional strength. In addition Michelle's brother and two sisters are happy she is taking care of her mother since they are now absolved of the responsibility, but they treat Michelle terribly. They also call her awful names and accuse her of being a "leech". On the other hand they have plenty of advice on how to deal with their mother but never offer any of their own time to help. After all, they reason, Michelle is receiving benefits from caring for her mother and logically she should be responsible for all the care.

On the advice of a friend, Michelle hires a care manager, Brent Smith, who comes highly recommended in solving family disputes. Brent is a certificated mediator. Brent first does a care assessment of Martha and comes away suspecting there is more to her personality disorder than a stroke. He makes arrangements to take Martha to a geriatric Physician who does a complete physical assessment and recognizes that Martha's mental state is due more to improper medications and severe depression. Martha's medications are reduced and changed and she is put on antidepressants. In addition her diet is upgraded, she is to receive more fluids, more healthy foods and especially receive vitamin supplements. Particularly important is a prescription for vitamin B12 shots.

The doctor insists on as much exercise as Martha can handle. Brent, the care manager, helps convince Martha of the need for her new care program and helps oversee her following through on the exercise program. Over the ensuing months Martha's lack of memory and abusive behavior become less severe. She is also better able to care for herself without Michelle's assistance.

In addition to the assessment, one of the first things Brent does is to contact Michelle's older brother who is the family leader. He has a long talk with her brother and gives the brother a different perspective on the issues. With a better understanding of the situation, the brother calls a family meeting and Brent mediates a successful resolution of the family mistreatment of Michelle and the ensuing bad feelings. Everyone including Michelle is called upon to do their part in managing the care of her mother and to work on better family relations. The issue of Michelle "sponging" off of her mother is addressed and an adequate solution is agreed to by all. Brent will follow up in a month to make sure everyone is following through on his or her commitment.

These two examples concentrate on care in the home but care managers are also actively involved in helping families with the selection of facilities and any appropriate care services. Finally, care managers are indispensable in helping coordinate and arrange for care for a loved one living far away from family members.

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